Rich Archbold


Senior Director of Engineering at Intercom

Rich Archbold is Senior Director of Engineering at Intercom, where he leads teams that build and operate world-class, mission critical, technology products and services. Since joining Intercom in 2011, Rich has led, championed and grown Intercom’s ops, infrastructure and product engineering teams. The team has seen massive success, now powering more than 450M conversations with 1B end users for the company’s 25,000+ customers. Prior to Intercom, he held engineering roles at Facebook and Amazon.
Rich holds a patent for Risk Aware Domain Name Service, filed in 2012, and received a Bachelor’s of Technology from the Dublin Institute of Technology.

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